Help Center Dispute Process

What will happen after I have opened a dispute?

● First Step:

Please choose solution and fill the information to submit the request.(click Browse or Add Video to offer evidence)

● Second Step:

After-sales Department will step in to resolve the problem. Negotiate with the After-sales Department for a mutual agreement.and accept to the solution provided by After-sales Department.

● Third Step:

This dispute Finished, you can reIf your dispute was closed by our Case Management Team but you are not satisfied with the result, you can tell us your problem though Dispute Survey within 15 days.

Last updated on 07/06/2018

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