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My account is unavailable. What can I do?

There are many reasons for your account to be unavailable, such as:
1. Self-deactivation. In this case, we suggest you register a new account or contact service/sales representative. 
2. Deactivated due to trading rules violation
3. Due to security reasons, we temporarily locked your account to protect your information.

Note: check your email inbox. You may have missed important information regarding your account.


Last updated on 06/06/2018

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Comments (5)
This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.
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  • I applied for this account W325175A, changing the mail havroshka@i.ua to havroshka.ay@gmail.com, I'm waiting for it to change, then I can continue to place and pay for the order.

    Sep 17,20241 Comments
    PCBWay Team 2024-10-14 08:57:35Reply

    Both your W325175A and W238797A accounts can be used.

    Reply

  • I would like to order these boards again. But I do not receive an SMS with a code to my account with the mail havroshka@i.ua (last time I unsuccessfully tried to confirm the mailing address and could not). I have another account havroshka@email.ua it works, but this order is not displayed there. What should I do and how can I continue to make a purchase? I am the owner of both mailboxes havroshka@i.ua and havroshka@email.ua (in fact, this is the same resource). Please help me order the boards again. Thank you in advance for your help.

    Sep 17,20241 Comments
    PCBWay Team 2024-09-17 10:31:23Reply

    I have informed your sales representative about your situation, and she will contact you shortly. You can also find your sales representative’s contact information in the top right corner of your homepage.

    Reply
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