Help Center Payment Problems

What should I do if my card payment has failed?

If your payment has failed, please check the following:

1. Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or paypal.

2. When making payment on paypal, Please contact your paypal to confirm what happened.

3. If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.

4. If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser.

Last updated on 30/05/2018

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.

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