Help Center Checking Orders

Why Has the Order Been Frozen?

When an order has been frozen, we will send you an email that includes the detailed reason for freezing the order.

You can also find the reason from your service/sales representative.

If you process a chargeback on your bank account, the order will be frozen. Please wait for the verification result or contact the bank for the details.

If the bank agrees to chargeback, your order will be closed and you willl receive a full refund.

If the bank doesn't charge back, your order will be unfrozen and you can continue processing the order

Last updated on 21/11/2024

If you have any question with ordering, feel free to contact us.

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.

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