PCBWay factories will have one day holiday on April 4th (GMT+8). Orders can still be placed as usual but production and delivery may be postponed accordingly.

PCB Prototype the Easy Way

Full feature custom PCB prototype service.

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9:00 - 18:00, Mon.- Fri. (GMT+8)

9:00 - 12:00, Sat. (GMT+8)

(Except Chinese public holidays)

21:39:54, Sat, Apr 05, 2025(GMT+8)
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Help Center Checking Orders

Why Has the Order Been Frozen?

When an order has been frozen, we will send you an email that includes the detailed reason for freezing the order.

You can also find the reason from your service/sales representative.


If you process a chargeback on your bank account, the order will be frozen. Please wait for the verification result or contact the bank for the details.

If the bank agrees to chargeback, your order will be closed and you willl receive a full refund.

If the bank doesn't charge back, your order will be unfrozen and you can continue processing the order

Last updated on 21/11/2024

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Comments (4)
This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.
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  • I didn't understand why my order was not shipped. Could you explain to me.

    Apr 02,20202 Comments
    Team 2020-04-07 10:04:37Reply

    Hello sir, I will check it for you. Please wait.

    Team 2020-04-07 10:13:57Reply

    Hello Mario, the lead time of your order is April, 11. It still has 4 days to ship your order. And these days the International logistics are affected by the COVID-19, so the delivery time would be a little longer than usual. Please wait patiently.

    Reply

  • I didn't understand why my order was not shipped. Could you explain to me.

    Apr 02,20200 Comments
    Reply
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